Privacy Policy

About this policy

This policy describes information handled through Vantage Community Management’s public website at vantage-cm.com. Association records, homeowner accounts, payments, and any separately operated resident or board portal may be subject to additional notices and agreements.

Information you provide

When you submit a website form, you provide contact details and the information needed for your request. This may include your name, email, phone number, association, property address, maintenance or account question, proposal details, title company, owner or seller name, closing date, escrow number, and vendor invoice details or attachments. Please do not include passwords, payment card details, bank account details, Social Security numbers, or unrelated sensitive records.

Technical information

Our website is hosted on Netlify. Website hosting and security services may process technical information such as IP addresses, browser information, requested pages, request times, and security events to deliver the website, troubleshoot problems, and prevent abuse. Form submissions are transmitted through Netlify’s form-handling service when that service is enabled.

How information is used

Information submitted through this website is used to respond to your inquiry, discuss your association’s needs, prepare or follow up on a proposal, review maintenance and account requests, coordinate payoff statement requests, review submitted vendor invoices, and maintain records of those communications. Technical information supports website operation, reliability, and security.

Service providers and disclosures

Website hosting and form-processing providers, including Netlify, process information in connection with those services. If you correspond with us by email, email service providers also process that correspondence. Information may also be disclosed where required by law or in connection with protecting legal rights, investigating abuse, or responding to security incidents. For information about Netlify’s own practices, see Netlify’s privacy policy.

Cookies and tracking

The current public website does not include advertising pixels or third-party analytics scripts in its page code. Hosting, security, and linked external services may handle technical information as described above. You can manage cookies through your browser settings; blocking some browser features may affect services you use.

Retention and security

Retention of website inquiries depends on the purpose of the inquiry, ongoing business communications, applicable recordkeeping requirements, and the settings of the services used to process the information. No method of internet transmission or electronic storage is completely secure. Avoid sending sensitive association or personal records through the public inquiry form.

Your choices and requests

You may choose not to submit the form or leave optional fields blank. To ask about information you have submitted, request a correction or deletion, or raise a privacy concern, use our website contact form and identify your message as a “Privacy request.” Include enough information for us to locate your inquiry, without including sensitive identification documents. Requests are subject to applicable legal and recordkeeping requirements. You can also reply to an existing email conversation with Vantage.

External websites

Links to research, resources, and other third-party websites take you to services with their own privacy practices. Review those services’ policies before providing personal information.

Children’s privacy

This website is intended for association board members, homeowners, and people seeking management services. It is not directed to children under 13. If you believe a child has submitted personal information through this website, contact us using the privacy-request process above.

Policy updates

We may update this policy when website features or information practices change. The date above identifies the latest version.